Why was my order rejected?

All orders are processed through a fraud check system which verifies the payment source, the IP address the order was placed from, the address on your account profile, and the details of the domain you signed up with. Because of this, your order can be marked as fraud and payment refunded if some of the details do not match. Some common reasons you may be marked as fraud:

    The IP address you placed the order from does not match the address you put on your profile. Example is your IP is from the United States but your address is from China

    You ordered through a proxy

    The payment source (credit card or Paypal) does not match the information provided on your profile

    Your domain is in clear violation of our TOS or AUP

    The domain you're using on your account is registered under different information than is provided on your account profile

If your order matches one or many of the criteria above, your order may be marked as fraud and your payment will be refunded. If you pay via Paypal, the reason for your transaction being refunded will be included. If you feel your order was marked as fraud by mistake, please contact our billing department  and we'll be happy to investigate the issue and provide a more thorough explanation. There is a chance we'll ask you to provide further verification of your identity, such as providing a scanned copy of your drivers license or some other form of personal identification.
  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

Do you allow sites to advertise for money, on their web site?

Yes, we allow sites to have commercial advertisements.

How Do I Register a Domain Name?

Registering a domain name is very easy.First you will have to make sure that the domain you want...

Is there any possibility to close posiblehost.com near future?

We have more than 500+ hosted sites on our 5 different dedicated server from 5 different...

What is uptime ? What is your uptime guarantee?

Uptime is literally what it means - it is the amount of time your site is online throughout the...

Will there be forced advertising on my site?

Not at all. You are paying for webspace that is only yours - no one may put ads on your site...

Powered by WHMCompleteSolution