Friday, November 16, 2012
Customers affected by the Shared Hosting outage will be back up shortly we had to rebuild the logical volume meta cache from scratch! We apologise for the inconvenience this is causing. Please allow 10 Minutes for Guests to boot. If you have any questions, open a trouble ticket.
Wednesday, September 19, 2012
cPanel has recently removed support for all versions of PHP 4. As a result of this change any updates to the web stack using their Easy Apache software build tool will result in PHP 4 being removed from the server. cPanel has released an unsupported module to provide users with the ability to retain PHP 4 on their web server, but this is an unsupported solution by cPanel and may not...
Wednesday, September 19, 2012
On September, 20, 2012 from 12:00 - 1:00 AM MST we will be performing a hardware upgrade and test on our loadbalancing infrastructure and servers. You will notice a change in processors and memory as we are load testing Intel servers VS Our current AMD. Please be assured all tests and upgrades we do are for the benefit of you and your customers to assure the fastest,...
Saturday, September 15, 2012
This should now be back online, if you are still unable to access it please contact us by opening a new ticket and use the following subject format: VM Down: {Insert Main IP Address} Body Should Contain the Time / Date that the system went down in order for us to further troubleshoot the issue. I understand we have faced some issues recently and I want to ensure you we have found a...
Saturday, September 15, 2012
Node DC02R01DS27 is currently experincing and issue. We are investigating the issue and will post an update shortly. Date: Monday, September 15, 2012 Time: 6:43 AM EDT (GMT-4) *** UPDATE *** Node is back online.
Saturday, September 15, 2012
*** Update: 9/14/2012 - 2:13 PM EST - Maintence Completed, Guests are booting this may take 10 - 20 Minutes to complete fully, if your system is not fully operational by 3:00 PM EST Please contact our support department Immediatly and we will get it online. *** This will resolve all performance and stability issues with this system *** End Update We are performing emergency...
Saturday, July 21, 2012
In order to recover from a bug in Xen, we are rebooting the DC03R02CN01 hypervisor. Affected VPS instances will automatically be restarted. The total expected downtime is approximately 5 minutes.
Saturday, July 21, 2012
We are conducting emergency maintenance on the DC04R01CN08 hypervisor. The total amount of expected downtime for VPS on this hypervisor is approximately 5 minutes. We apologize for any inconvenience. If you have any questions, feel free to open a trouble ticket.
Saturday, July 21, 2012
Dear Customers; We are currently in the progress of migrating from our former ( WHMCS Helpdesk ) to Kayako, as a result you will notice that your ticket history is no longer in your account however upon request we can restore these items manually for you. The upgrade has been completed and you should not notice any changes when using the website to Create / Update / Reply to new...
Saturday, July 21, 2012
To recover from a bug in Xen, we will need to perform emergency maintenance on the DC06R01CN03 server, to recover from a crashed hypervisor. Once the maintenance period is completed, we will restart the VPS servers on the machine. The maintenance is only expected to take a few minutes.
